Delivery Information

We are proud of our products and want you to be perfectly satisfied with your purchase. If you are not happy with your purchase, we gladly accept returns within 30 days and will provide a full refund for the original product cost, less shipping and handling.

  1. Must Be Unused: Item must be in its original, unused condition, with all packaging and tags attached, as well as any accessories that were included with the backpack or bag.
  2. Secure Packing: Be sure to pack your item securely to prevent damage in transit. Damaged items will not be accepted for refund.
  3. 30 Days to Return - Please complete the Return Authorization form and ship your parcel within 30 days of receipt of your order.

Please follow the steps below:

  1. Pack the products into a shipping box with plenty of packing material, and tape securely. Please ship your parcel back to Inventive Concepts International. I.C.I. suggests that you use UPS Ground Service (Insured). Sorry, I.C.I. cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
  2. Label - Please write or print a shipping label to:

Inventive Concepts Int'l,
Attn: Return /Exchange Department
500 Wall St. Glendale Hights, IL 60139

Phone: 1-888-689-3034
Fax: 1-847-787-0191

Secure the shipping label to the box.

  1. Pack It - Pack merchandise securely into box and include RA form.
  2. Ship It - ship your package using U.P.S., U.S.P.S, FedEX or others. Please allow 7-10 days for item to be received. Parcels must be received within 30 days of completing the Return Authorization Form.

You will receive your refund within two (2) business days of receipt of the parcel.? Please keep all shipping paperwork until your card is credited or receipt of your refund check.? Allow one (1) billing cycle for the credit to appear on your statement.
You can contact us at 888-689-3034

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